During the visit, Salaam met with the staff handling customer requests in Kesrouan and North Lebanon and thanked them for their outstanding service, which reflects one of the company's core objectives: to sustainably improve customer care in line with customer expectations.

 

This visit comes as the company prepares to open its new customer service center in Tripoli. This center is vital as it serves the majority of touch's subscribers in the North Lebanon region. Simultaneously, the company equipped a mobile customer service center as a temporary measure until the new center is completed, providing all usual services.

 

"We are always keen to enhance customer service in line with the Ministry of Telecommunications' plan to expand the geographical reach of our centers”, stated Salaam. He added: “we seek to ensure that citizens receive all the services they need quickly and easily, and to strengthen and activate communication and bridge the gap with our subscribers. Therefore, touch's customer service centers represent a step towards achieving the company's goal of ensuring complete customer satisfaction through our competent teams." Salaam also said that touch is continuously working on upgrading the network by establishing new stations, enhancing coverage, and providing 4G service wherever needed."

 

For her part, Rula Abu Daher Al-Rabih, Chief Corporate Management Officer, emphasized, "Our teams are committed to resolving all issues for our walk in customers in record time and answering all their questions immediately. This is thanks to the expertise they have acquired in all technical, commercial, and other aspects, which enables them to provide the best customer service to our subscribers."

 

Other field visits to touch's remote service centers will be conducted in the South and the Bekaa Valley to gain a comprehensive understanding of the requirements and needs of touch customers in these regions.