As a new customer, you will be assigned one of two billing cycles: cycle 1 or cycle 2.
Cycle 1 ends on the 15th of every month (midnight).
Cycle 2 ends on the last day of every calendar month (midnight).
Invoices are issued on a monthly basis including:
Subscription fees [line and any extra service(s)] are billed 1 month in advance.
Usage charges are billed for the same period during which they were incurred.
Prorated charges when you add or change a service.
Example: the invoice for a line with the following details would amount to $33.55
Line activated on April 10.
Set to billing cycle 1.
Subscribed to the Star package ($5/month) on April 13.
Incurred call charges worth $6 between April 10 and 15.
Advance subscription fees
From April 16 till May 15 (line subscription): $15
From April 16 till May 15 (star package subscription): $5
Prorated subscription fees
From April 10 to April 15 (line subscription): $4 ($15 x 6/30)
From April 13 to April 15 (star package subscription): $0.5 ($5 x 3/30)
From April 10 to 15: $6
Sub Total: $30.5
Download the touch self-care app and monitor your usage on-the-go. At anytime, you can either dial 114 ($0.40/call) or send an SMS ($0.20/SMS) to 114 including the word "Bill" to get an update on your usage.
Send an SMS (free of charge) to 1180 for data consumption checking and to 1100 for bundle consumption checking.
Keep an eye on the High Usage SMS sent by touch whenever you approach your line consumption limit.
For an online copy of your invoice, sign in and benefit from the free e-bill notification service, or visit any of our service centers.