Overview

"Ma3ak" is a prepaid plan tailored for people with special needs. "Ma3ak" offer includes local minutes, SMS and internet, all at 57% discount!

 

Entitled customers are all Lebanese people registered at the Ministry of Social Affairs.
The bundle
Minutes SMS Internet Validity Monthly Fee
60 60 200 MB 30 Days $10

The below table summarizes all stages of the line:

Validity Period (30days) Recharge Only Period (10days) Deactivation
  • Make & receive calls/SMS
  • Activate/subscribe to any service 
  • Recharge with magic prepaid vouchers or through Credit Transfer
  • Bundle is automatically renewed on day 30 (12:00am) if credit is available, or else the line enters the Recharge Only stage
  • Bundled minutes, SMS and MBs are not accumulated upon renewal 
  • Can receive calls & SMS
  • Cannot make calls & send SMS
  • Credit remains
  • Bundled minutes, SMS and MBs will expire
  • Can use activated services when applicable except for data (will be put on hold until bundle’s renewal date)
  • Bundle will be auto-renewed upon recharge
  • Recharge with magic prepaid vouchers
 Line is deactivated and trashed
How to subscribe

New Ma3ak line:

  • Entitled customers (or designated delegates) must visit touch service centers and present their Handicap ID in addition to the Lebanese ID to benefit from "Ma3ak" offer.

Existing prepaid customers migrating to a “Ma3ak” line:

  • Entitled customers (or designated delegates) must visit any touch service center and present their Handicap ID in addition to the Lebanese ID, their touch prepaid SIM card to benefit from Ma3ak offer.
Entitled customers who are not able to present themselves to our premises and assigning delegates on their behalf must fill and sign the delegation form.
 
The entitled customer can only benefit from 1 free "Ma3ak" line only.
Some useful numbers
  • To recharge: Dial *200* xxxxxxxxxxxx (14-digit secret code)# and press "OK" (free of charge)
  • To view the last 3 activities: Dial *210# and press "OK" (free of charge)
  • To check the account balance, bundle details and validity: Dial *220# and press "OK" (free of charge)
  • To check your current profile's plan: Send "prof" or "profile" to 1144 (free of charge)  

Need to know

Switching plans:

  • Magic, START, SMART or SUPER line holders can switch to “Ma3ak” at any touch service center (the line will lose all active services and validity will be reset to 30 days while the balance remains the same).
  • “Ma3ak” lines cannot switch to Magic, START, SMART, SUPER or Bil Khidmeh lines.

Data consumption:

  • Active data plans on the line will be consumed successively: first bundled “Ma3ak” MBs, followed by any data plan already subscribed to on the line, then Pay As You Go usage ($0.08/MB).
  • The bundled MBs are set to 3.9G by default. If the user already subscribed to BlackBerry, “Ma3ak” bundled MBs will be used as BlackBerry.

 

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